Himiway Electric Bikes Review (2023)

The bike is great but the charger quit working and I have been emailing back and forth for a week to replace the bad charger they sent me!!!! I paid $19.00 yesterday for shipping and today they email me again if I can test the charger!!!!! I did not know they were a company from China. Buy American!!!!!!

DO NOT BUY FROM THIS COMPANY. False advertising saying they have “free repairs” while under the 2-year warranty. Total BS. I have had one problem after another and only had the bike 7 months. Have had to take it in for repairs where they say on their website to take it for “free repairs” another LIE! I had to pay everything upfront and their “preferred” repair facility said they haven’t worked out a way to get paid from Himiway, therefore to submit my receipts for reimbursement from Himiway. Well, after many many emails and trying to talk to a LIVE PERSON, I get a cookie-cutter response and they can only reimburse me for 1/4 of what I paid. WTF? NEVER EVER AGAIN. Total false advertising. BEWARE and save yourself the heartache of problems with their bikes.

I have owned my Himiway Cruiser e-bike for 3 years. It is an awesome bike,very well built,very easy to ride. It has all the features to make riding a pleasure. I am a preventative maintenance nut so I am always in tune with how it is performing. I am 73 years old and very active, and love riding my e-bike.

We are needing assistance. We purchased 2 bikes in June 2022. When receiving the bikes one bike did not work due to a bad battery. Had to wait several weeks for a replacement battery. We rode our bikes maybe 10 times then the other bike motor stopped working. We are now waiting on a replacement motor. The motor was ordered on August 16th and we still have not received a tracking number for when it will be sent to us. Also, it takes 24 hours to get each question answered or questions they ask back with customer service which is crazy not being able to communicate in a timely manner. These bikes are expensive and we should not be experiencing these types of issues with a new bike and the time that it takes for replacement and customer service. Bought bikes in June both bikes have issues operating. We may have ridden 10 times since purchased.

For the money, these bikes are some of the best available and they come with more than enough features and performance to meet the needs of most riders. The wide tires do really well in a variety of conditions (even in wet weather), and Himiway’s e-bike motors pack a lot of punch. Offering plenty of torque and impressive top speeds, Himiway bikes are very capable machines and a lot of fun to ride on trails and around town.